CustomerService

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  • Hi, Some of the indicators included in CQG Integrated Client are not included in QTrader, in which case the custom indicator would not work in QTrader. However if the custom indicator is included in QTrader, the study can be used in QTrader.
  • Hi Jensen, Can you try running a telnet to cqginqwc037i.cqgnet.com 2823? Please email me at ryand@cqg.com if you'd like me to remote on to your PC and assist. Ryan
  • Hello JensenBreck, CQG provides a pointer tool called Zoom. Please follow this link for assistance: http://help.cqg.com/cqgic/18/Documents/zoomzoom.htm CQG Support
  • Yes is very easy to bring these values into Excel. Are you using Tick Volume or Actual Volume? You can bring in the top 5 point of control values and AVH and AVL on any timeframe you want. If you have CQG the contact Jim at 312-939-1574 If not the…
  • Hello, Bracket orders are scheduled to be added to HOT in CQGM 2.18 - CQGM 2.18 should be released by the end of the year.
  • CQG UDS does not support doing option collar strategies as the functionality does not allow a future contract with options. To do a 3 way the options would be entered as a Custom strategy in the Option Strategy window as shown below and after pressi…
  • A Collar option strategy is Long the future, short an out of the money call and long an out of the money put. Oct Soy Meal example Long ZME 308 Short 315 call Long 305 put A three way strategy is long a put spread and short a call Oct Soy Meal e…
  • Hi Kevin. There are two issues here. First is the location of the CQG servers. Currently there are WebAPI servers located in Singapore but not in Australia. Our server operations group has advised us that discussions are underway regarding addi…
  • Hi Andrew, You can simply use offsets to achieve this. (Open(@)[0] - Close(@)[-1]) WHEN (SetRst(LocalDay(@)=15 and LocalMonth(@)=6 and LocalYear(@)=2017,LocalDay(@)=14 and LocalMonth(@)=8 and LocalYear(@)=2017) = 1) When applied to a daily chart,…
  • Hi Kevin, Sorry to hear about the connectivity issues. Please check with Multicharts to see if they can change your connection; as we don't have that ability. You may also want to check with your ISP to see why you are being routed through Japan w…
  • Hello, Do you want to display both sets of bars on a single chart? If so you will want to use Chart Analog Overlay -- information is at http://help.cqg.com/cqgic/18/#!Documents/chartanalogoverlayanalog.htm
  • Xbove allow you to set a point for the line to be displayed.
  • Another important point, the above formula, as a Custom Study, returns a value (the Close when the condition occurs). If you are after a Condition that marks the bar itself, you would need to offset your condition to the future (since you only know …
  • Hi, I am not aware of any recent change in the Analog Overlay behaviour. Are you able to share a specific example as well as a screenshot?
  • Hi, Your code can actually be simplified. The "IF" is not necessary in this case. For the Downtrend, the following code will highlight the bar after the "big range" bar so long as the high is lower than the low[-2], which means that you can only be…
  • Hi, You can achieve this in a few steps: 1) Create a Custom Study with the following formula: IF( LocalHour(@) XABOVE 7, 1000000, none) 2) Add the study to your chart (which should compress the chart) 3) Right click on the chart and select "Modify…
  • IF(Open(@) High(@)[-2]) when Abs(Open(@)[-1]-Close(@)[-1]) > Abs((Open(@)[-2])-(Close(@)[-2])) this is not a correct formula "IF(Open(@) High(@)[-2])" and does not make sense to the specialist team. Please explain in simple English without an…
  • CQGM doesn't support the use of custom studies at this time.
  • High(@)[-1] < low(@) and high(@)[-1] < low(@)[-2] And Low(@)[-1] > high(@) and low(@)[-1] > high(@)[-2] The above is going to a pretty rare occurrence. (High(@)[-1] < low(@) and high(@)[-1] < low(@)[-2]) or (Low(@)[-1] > high(…
  • Hi, You may create another Curve under your existing Custom Study and use either: Mid(@) when (Range(@) > MA((Range(@)[-1]),Exp,10)) or ((High(@)+Low(@))/2) when (Range(@) > MA((Range(@)[-1]),Exp,10)) This will give you the 50% point of the …
  • Hi, The Yield Curve chart plots the different bonds that are available (in your example for Brokertec). By default the chart will draw the black line, which corresponds to the current yield prices of the bonds that are displayed. The 3 buttons at t…
  • What does ZB refer to? Please provide a screen shot if possible. Thank you